All Markets / Professional Services
Technology is evolving at the speed of light, and so is the technology services sector. New players enter the market and challenge existing business models to aggressively gain market share. Efficiency, agility and scalability are the key drivers of today’s IT service market. More than ever, the customer needs to be at the heart of the business. Sales processes need to be structured, from lead detection to contract close, to make sure we can give a timely and adequate response to our customers, but also to efficiently reach companies’ target markets. Support processes need to be streamlined to incorporate flexibility and control, and to align with new business models. Traditional services and service delivery models have to be transformed to meet today’s market needs, in which growth is in catering to customer needs ‘as-a-service’, while at the same time ensuring profitability.