Develop and implement an operational model (Processes, Organization and Systems) that supports the overall business strategy


Organization and governance models aligned with business objectives

  • Simple, clear and unambiguous accountability allowing effective steering
  • Flexible ‘lean and mean’ models that allow fast alignment in a changing business environment
  • Focus on the development of core skills
  • Advanced partnership capability allowing efficient and effective vendor management

Business processes that support effective and efficient delivery

  • Focus on clients
  • Clear understanding of core and non-core
    • Core : maximize strategic impact by growing expertise internally
    • Non-Core : maximize automation and leverage of external providers

Effective use of systems allowing to

  • Run cost efficient operations
  • Make informed decisions allowing to adapt fast to changing business requirements
  • Leverage emerging technologies to achieve quantum leap competitiveness