OPERATIONAL
MODEL

Develop and implement an operational model (Processes, Organization and Systems) that supports the overall business strategy

 

Organization and governance models aligned with business objectives

• Simple, clear and unambiguous accountability allowing effective steering
• Flexible ‘lean and mean’ models that allow fast alignment in a changing business environment
• Focus on the development of core skills
• Advanced partnership capability allowing efficient and effective vendor management

Business processes that support effective and efficient delivery

• Focus on clients
• Clear understanding of core and non-core
  • Core : maximize strategic impact by growing expertise internally
  • Non-Core : maximize automation and leverage of external providers

Effective use of systems allowing to

• Run cost efficient operations
• Make informed decisions allowing to adapt fast to changing business requirements
• Leverage emerging technologies to achieve quantum leap competitiveness